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ONLINE STORE TERMS AND CONDITIONS

MAISON DE REVE

https://www.maison-dereve.com/

I. Seller Information:

JOHNSONSTYLE SP. Z O.O.

Świeradowska 47

02-662 Warsaw, Poland

VAT number: PL8971857121

REGON: 380796088

KRS: 0000740008

Email: contact@johnsonstyle.com

 

II. Definitions

1. Terms used in the Terms and Conditions mean:

  1. Business Days - days from Monday to Friday excluding public holidays;
  2. Registration Form - a form available in the Store that allows creating an Account.
  3. Order Form - an interactive form available in the Store that enables placing an Order, particularly by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
  4. Customer - an entity purchasing a Product via the Online Store, entering into a Sales Agreement or using an Electronic Service in accordance with the Terms and Conditions, being a natural person with full legal capacity, a legal person, or an organizational unit without legal personality granted legal capacity by law;
  5. Civil Code - the act of April 23, 1964;
  6. Consumer - a natural person engaging in a legal transaction with an entrepreneur that is not directly related to their business or professional activity;
  7. Account - a part of the Online Store assigned to a particular Customer through which the Customer can perform specific actions within the Online Store. The Customer gains access to the Account using a Login and a related Password. The Customer logs into their Account after registering in the Online Store.
  8. Cart - an Electronic Service provided to the Customer within the Online Store, enabling easy placement of an Order for a selected quantity of Products, displaying a summary of the Prices of individual Products, the total Price for all Products, and the total value of the Order.
  9. Newsletter - a service allowing the Customer to receive commercial information from the Seller in the form of messages sent to the email address provided by the Customer. To use this service, a valid email address must be provided or the appropriate field in the registration or Order form must be activated.
  10. Product - a movable item available in the Online Store that is the subject of a Sales Agreement between the Customer and the Seller.
  11. Entrepreneur - a Customer who is not a Consumer, entering into a Sales Agreement or Service Agreement with the Seller for purposes directly or indirectly related to their business or professional activity.
  12. Terms and Conditions - this document.
  13. Seller - JOHNSONSTYLE Spółka z ograniczoną odpowiedzialnością, ul. Świeradowska 47, 02-662 Warsaw, Poland, NIP 8971857121, REGON: 380796088, KRS: 0000740008, email: contact@johnsonstyle.com.
  14. Sales Agreement - an agreement for the sale of a Product entered into or concluded between the Customer and the Seller via the Online Store.
  15. Services - services provided electronically by the Seller to the Customers as defined by the Act of July 18, 2002, on the provision of electronic services.
  16. Digital Service - a service allowing the Consumer to: - create, process, store, or access data in digital form; - share data in digital form that was transmitted or created by the Consumer or other users of the service; - interact in other ways using the data.
  17. Consumer Rights Act - the act of May 30, 2014, on consumer rights.
  18. Digital Content - data produced and supplied in digital form.
  19. Technical Requirements - minimum requirements necessary for cooperation with the IT system used by the Seller/Service Provider, namely: (1) a computer/laptop or other multimedia device with internet access; (2) email access; (3) an internet browser: Mozilla Firefox version 17.0 or higher, Internet Explorer version 10.0 or higher, Opera version 12.0 or higher, Google Chrome version 23.0 or higher, Safari version 5.0 or higher, Microsoft Edge version 25.10586.0.0 or higher; (4) enabling Cookies and Javascript in the internet browser; (5) an active email address.
  20. Order - the Customer's declaration of intent submitted via the Order Form aimed directly at concluding a Sales Agreement for the Product or Products with the Seller.

III. General Provisions

  1. These Terms and Conditions set forth the general conditions and methods of providing services electronically and selling goods through the Online Store maison-dereve.com.
  2. These Terms and Conditions are continuously available on the website maison-dereve.com in a manner that allows them to be obtained, reproduced, and recorded by printing or saving them on a storage medium at any time.
  3. The condition for starting to use the Store is to read and accept these Terms and Conditions in full.
  4. All deadlines are calculated in accordance with Article 111 of the Civil Code, meaning that the period specified in days ends with the expiration of the last day, and if the beginning of the period specified in days is an event, the day on which the event occurred is not included in the calculation of the period.
  5. Using the Online Store is possible, provided that the IT system used by the Customer meets the minimum technical requirements.
  6. If the mentioned products/services are offered, the Seller informs on product pages and other informational pages of the store about the functionality of products with digital elements, digital content, or digital services. Additionally, the Seller provides information about applicable technical protection measures, as well as the relevant compatibility and interoperability of products with digital elements, digital content, or digital services.
  7. The Customer is obliged to:
    1. Provide only true, current, and all necessary data in the registration and order form within the Online Store and promptly update them.
    2. Use the services provided by the Seller in a manner that does not disrupt the functioning of the Seller, the Online Store, and other Customers.
    3. Use the services provided by the Seller in accordance with the law and the provisions of these Terms and Conditions.

IV. Electronic Services

  1. The Seller provides services free of charge, 24 hours a day, 7 days a week
  2. The Service Provider provides the following Electronic Services to Customers via the Online Store:
    1. User Account;
    2. Cart;
    3. Placing orders and entering into Sales Agreements, under the terms specified in these Terms and Conditions;
    4. Newsletter;
  3. Using the User Account is possible after the Customer completes the following steps: a) Filling out the registration form; b) Accepting the provisions of these Terms and Conditions; c) Confirming the Agreement for the Provision of Services by clicking the activation link sent by the Seller to the email address provided by the Customer during registration.
  4. After registering the Account, the Customer can log into the Online Store by providing the email address (email) and password indicated during registration.
  5. The Seller may refuse to register an Account if the Customer violates the provisions of III - Section 7 of these Terms and Conditions.
  6. The Agreement for the provision of the User Account service in the Online Store is concluded for an indefinite period and terminates upon the Customer's request to delete the Account or by using the "Delete Account" button.
  7. The Cart is an electronic service that starts when the Customer adds the first Product to the Cart. The Cart is a one-time service, provided free of charge, and ends when the Order is placed or abandoned by the Customer. Depending on available functionalities, the Cart may retain information about Products selected by the Customer even after the browser session ends but does not ensure the availability of the products.
  8. The Agreement for the provision of the Electronic Service enabling the placement of an Order in the Store is concluded for a definite period and terminates when the Order is placed or abandoned by the Customer.
  9. The Newsletter service is provided at the Customer's request after entering into an Agreement. It includes receiving commercial information regarding the Seller's products and services via email, including current offers, promotions, discounts, and marketing campaigns.
  10. The Agreement for the provision of the Newsletter service is concluded for an indefinite period and terminates upon the Customer's request to remove their email address from the Newsletter subscription or by unsubscribing using the link in the message sent as part of the Newsletter service.
  11. The Seller has the right to organize occasional contests and promotions, the conditions of which will be provided on the Store's website. Promotions in the Online Store cannot be combined unless the terms of a specific promotion state otherwise.
  12. The Seller may terminate the Service Agreement with the Customer at any time with a 14-day notice period for important reasons, understood as changes in the law regulating the provision of electronic services by the Seller affecting the mutual rights and obligations defined in the agreement between the Seller and the Customer or changes in the scope or provision of services to which the provisions of the Terms and Conditions apply.
  13. In case of violation of these Terms and Conditions by the Customer, after an ineffective call to cease or remove violations with a specified deadline, the Seller may terminate the Service Agreement with a 14-day notice period.
  14. Termination of the Account service agreement by either Party, as well as termination of the Account service agreement by mutual consent, does not affect the rights acquired by the Parties before its termination.

V. Orders/Sales Agreement

  1. The information about Products provided on the Store's website, particularly their descriptions, technical and usage parameters, and prices, constitutes an invitation to conclude an Agreement within the meaning of Article 71 of the Civil Code.
  2. All Products available in the Online Store are brand new, free from physical and legal defects.
  3. The Seller allows orders to be placed through the online store 24/7.
  4. Orders can be placed by Online Store Customers who have correctly completed the Registration Form available on the Online Store website. Orders can also be placed without the registration form. Without a user account, the Customer must complete a separate order form with the necessary data to conclude the sales agreement. The order form must include the Customer's name, address, phone number, and email address. The Customer must select a Product from those available on the Store's website, specify its quantity, choose a delivery method, and select a payment method from those listed on the Store's website.
  5. During the order placement process, the Customer must also provide personal data indicated in the order form as mandatory. Providing personal data marked as mandatory is voluntary but necessary for placing an order.
  6. The Customer sends the Order to the Seller using the functionality provided for this purpose in the Online Store, which indicates an obligation to pay. For Customers without an Account, acceptance of the Terms and Conditions is required.
  7. The Sales Agreement between the Customer and the Seller is concluded after the Customer submits an Order using the Order Form on the Online Store.
  8. After placing an Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for processing. Confirmation of receipt and acceptance of the Order for processing is done by sending the Customer a relevant email to the address provided during the Order process, which includes at least the Seller's statements on receiving the Order and accepting it for processing and confirmation of the Sales Agreement. The Sales Agreement between the Customer and the Seller is concluded when the Customer receives the above email.
  9. The total order value includes the product price and shipping costs.
  10. The Sales Agreement is concluded in English, in accordance with these Terms and Conditions.
  11. In the event of the Seller's inability to fulfill the order and in other situations specified by law, appropriate provisions of the Civil Code may apply, particularly regarding the obligation to promptly return any payment made by the Consumer.

VI. Payments

  1. The Customer may choose the following payment methods:
    1. Bank Transfer to the Seller’s bank account.
  2. When making a payment, the User will be informed directly before the payment is made about the amount to be paid, the possible methods of conducting the payment, and the details of the payment operator, if applicable. The detailed regulations for making payments via electronic payment operators are available on the respective operator's website.
  3. When making a payment through an electronic payment operator, the User should follow the instructions provided by the electronic payment operator.
  4. The Customer authorizes the Seller to issue a VAT invoice without the recipient's signature in electronic form (or another document documenting the sale in electronic form).

VII. Delivery

  1. The delivery of Products is made to the address specified by the Customer during the Order placement.
  2. The ordered Products are delivered via courier service. Delivery costs depend on the chosen courier and the total weight of the ordered products, which is calculated during the ordering process.
  3. The total waiting time for the Customer to receive the Product (delivery time) consists of the time the Seller takes to prepare the Order for shipment and the time the carrier takes to deliver the Product.
  4. The delivery and Order processing time is calculated in Business Days.
  5. The Seller is committed to keeping the Customer informed. You can find detailed information about the number of Business Days needed to process and deliver the Order, as well as the delivery charges, in the Product description on the Store's website.
  6. The Seller allows the possibility of additional services such as carrying and assembly of products for an additional fee.

VIII. Right of Withdrawal

  1. A Consumer who has entered into a distance contract may withdraw from it within 30 calendar days without giving any reason and without incurring any costs, except for the costs specified in Chapter VIII, sections 11 and 15 of these Regulations (this extends the statutory 14-day withdrawal period). To meet the deadline, sending a statement before its expiry is sufficient.
  2. The statement of withdrawal from the contract can be submitted by traditional mail to JOHNSONSTYLE Spółka z ograniczoną odpowiedzialnością, ul. Świeradowska 47, 02-662 Warszawa, NIP 8971857121, REGON: 380796088, KRS: 0000740008, e-mail: contact@johnsonstyle.com. The Consumer may formulate the statement independently or use the withdrawal form template, which is an appendix to these Regulations or available on the store's website.
  3. The withdrawal period begins:
    1. For a contract where the Seller delivers the Product, being obliged to transfer its ownership – from taking possession of the Product by the Consumer or a third party indicated by the Consumer other than the carrier, and in the case of a contract that: (1) includes many Products delivered separately, in parts or pieces – from taking possession of the last Product, part, or piece, or (2) involves regular delivery of Products for a specified period – from taking possession of the first of the Products;
    2. For other contracts – from the day of the contract conclusion.
  4. Upon receiving the Consumer's statement of withdrawal from the Contract, the Seller will send a confirmation of receipt of the withdrawal statement to the Consumer's email address.
  5. In the case of withdrawal from a distance Contract, the Contract is considered not concluded.
  6. The Seller is obliged to promptly, but no later than within 14 calendar days from the day of receiving the Consumer's statement of withdrawal from the contract, refund all payments made by the Consumer, including the cost of delivering the Product – a tangible item, including tangible items with digital elements. The Seller will refund the payment using the same method of payment that the Consumer used unless the Consumer has explicitly agreed to another method of return that does not incur any costs for the Consumer.
  7. The provisions in section 6 regarding the refund of all payments do not apply to additional costs resulting from the Consumer's chosen delivery method other than the cheapest standard delivery method available in the Online Store.
  8. About Products - movable items (including movable items with digital elements), the Consumer is obliged to return the Product to the Seller or hand it over to a person authorized by the Seller to receive it without undue delay, but no later than within 14 calendar days from the day on which they withdrew from the contract unless the Seller has offered to collect the Product themselves. To meet the deadline, it is sufficient to send back the Product before the expiry of the 14 days to the Seller's address.
  9. In the case of Products - movable items (including movable items with digital elements), the Consumer bears the direct cost of returning the Product. If the Consumer chose a method of delivery for the Product other than the cheapest standard delivery method offered by the Online Store, the Seller is not obliged to reimburse the Consumer for the additional costs incurred by them.

  10. With regard to Products - movable items (including movable items with digital elements), the Seller may withhold the reimbursement until they have received the Product back or the Consumer has supplied evidence of having sent back the Product, whichever is the earliest, unless the Seller offered to collect the Product themselves.
  11. The Consumer is responsible for any diminished value of the Product - movable item (including movable item with digital elements) resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Product.
  12. In the case of withdrawal from a contract for the supply of digital content - digital content not supplied on a tangible medium or a digital service, from the day the Consumer's statement of withdrawal from the contract is received, the Seller may not use content other than personal data provided or generated by the Consumer during the use of digital content or digital service provided by the Seller, except for content that:
    1. Is useful only in connection with the digital content or digital service that was the subject of the contract;
    2. Relates solely to the Consumer's activities during the use of digital content or digital service that was the subject of the contract;
    3. Has been combined by the entrepreneur with other data and cannot be separated without undue difficulty;
    4. Has been created jointly by the Consumer with other Consumers who can still use them.
  13. Except for the cases mentioned in point 12 above, at the Consumer's request, the Seller provides them with content other than personal data provided or generated by the Consumer during the use of digital content or digital service provided by the Seller. In the event of withdrawal from the contract, the Seller may prevent the Consumer from further using digital content or digital service, in particular by preventing the Consumer from accessing digital content or digital service or by blocking the user account, which does not affect the Consumer's rights mentioned in the previous sentence. The Consumer has the right to retrieve digital content from the Seller free of charge, without hindrance from the Seller, in a reasonable time and in a commonly used machine-readable format.
  14. In the case of withdrawal from a contract for the supply of digital content or a digital service, the Consumer is obliged to cease using such digital content or digital service and refrain from sharing it with third parties.
  15. About a Product - service, the performance of which - at the Consumer's explicit request - has commenced before the expiry of the withdrawal period, a Consumer who exercises the right of withdrawal after making such a request is obliged to pay for the services provided until the time of withdrawal from the contract. The amount payable is calculated proportionately to the scope of the services performed, taking into account the agreed price or remuneration. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the services performed.
  16. The right to withdraw from a distance contract does not apply to the Consumer about contracts:

 

  1. for the provision of services, if the Consumer has expressly agreed to the commencement of the service before the expiry of the withdrawal period and has been informed by the Seller that upon completion of the service by the Seller, they will lose the right to withdraw from the contract, and the Consumer has acknowledged this fact;
  2. where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period;
  3. where the subject matter of the service is a Product – a movable item (including movable items with digital elements) - not prefabricated and manufactured according to the Consumer's specifications or serving to satisfy their individual needs;
  4. where the subject matter of the service is a Product – a movable item (including movable items with digital elements) - liable to deteriorate rapidly or have a short shelf life;
  5. where the subject matter of the service is a Product – a movable item (including movable item with digital elements) - delivered in a sealed package, which, once opened, cannot be returned due to health protection or hygiene reasons if the packaging was opened after delivery;
  6. where the subject matter of the service is Products - movable items (including movable items with digital elements) - which, by their nature, become inseparably mixed with other movable items after delivery, including movable items with digital elements;
  7. for the supply of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the Sales Agreement, delivery of which can only take place after 30 days and whose value depends on fluctuations in the market over which the Seller has no control;
  8. where the Consumer has expressly requested that the Seller visit them for urgent repair or maintenance work; if the Seller provides additional services other than those requested by the Consumer, or supplies Products - movable items (including movable items with digital elements) - other than spare parts necessary for the repair or maintenance, the right to withdraw from the contract applies to additional services or Products;
  9. for the supply of sound or visual recordings or computer programs delivered in a sealed package, if the packaging was opened after delivery;
  10. for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts;
  11. concluded through a public auction;
  12. for the provision of services in the field of accommodation other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports, or cultural events, if the contract specifies a day or period for the provision of the service;
  13. for the supply of digital content not supplied on a tangible medium, if the Consumer has agreed to commence performance before the expiry of the withdrawal period and has been informed by the Seller that upon completion of the service by the Seller, they will lose the right to withdraw from the contract, and the Seller has provided the Consumer with confirmation as referred to in Article 15(1) and (2) or Article 21(1) of the Consumer Rights Act;
  14. for the provision of services, if the Consumer has expressly requested the Seller to visit them for the purpose of urgent repair or maintenance work, and the service has been fully performed with the explicit prior consent of the Consumer. 

17. The provisions concerning the Consumer specified in this section also apply to contracts concluded from that day onwards to Clients who are natural persons entering into a contract directly related to their business activity, provided that these contracts do not have a professional character for them. To determine whether such a client has consumer rights in specific circumstances, it is necessary to verify whether the contract concluded has a professional character based on the entry of this entrepreneur in the Central Register and Information on Economic Activity of the Republic of Poland.

IX. Complaint Procedure

  1. In relation to sales agreements concluded from January 1, 2023, in the event of non-conformity of the product with the sales agreement concerning Consumers, the provisions of Book III Title XI Chapter II of the Civil Code do not apply, only the provisions specified in the Consumer Rights Act in force from January 1, 2023 (Chapter 5A).
  2. Complaints should be submitted to the address of JOHNSONSTYLE Spółka z ograniczoną odpowiedzialnością, ul. Świeradowska 47, 02-662 Warsaw, NIP 8971857121, REGON: 380796088, KRS: 0000740008, email: contact@johnsonstyle.com.
  3. The product is compliant with the agreement if, in particular, its description, type, quantity, quality, completeness, and functionality remain in accordance with the agreement, and regarding products with digital elements - also compatibility, interoperability, and availability of updates, as well as suitability for a specific purpose necessary for the Consumer, which the Consumer notified the Seller of at the latest at the time of conclusion of the contract and which the Seller accepted.
  4. Furthermore, for the product to be considered compliant with the agreement, it must be suitable for the purposes for which products of this kind are typically used, taking into account applicable legal regulations, technical standards, or good practices, occur in such quantity and have such characteristics, including durability and safety, and regarding products with digital elements - also functionality and compatibility, which are typical for products of this kind and which the Consumer can reasonably expect, considering the nature of the product and the public assurances made by the entrepreneur, their legal predecessors or persons acting on their behalf, particularly in advertising or on the label, unless the entrepreneur demonstrates that:
    1. they were not aware of such public assurances and, reasonably assessing, could not have been aware of them,
    2. before concluding the contract, the public assurance was corrected in accordance with the conditions and form in which the public assurance was made, or in a comparable manner,
    3. the public assurance did not influence the Consumer's decision to conclude the contract.
  5. For the product to be considered compliant with the agreement, it must also be delivered with packaging, accessories, and instructions which the Consumer can reasonably expect to receive, and be of the same quality as the sample or model provided by the entrepreneur to the Consumer before the conclusion of the contract, and correspond to the description of such a sample or model. The provisions of Articles 43k(3) and (4) and 43l(4) of the Consumer Rights Act apply mutatis mutandis to products with digital elements.
  6. The Seller shall not be liable for the product's lack of conformity with the agreement referred to above if the Consumer, at the latest at the time of concluding the contract, was clearly informed that a specific feature of the product deviates from the requirements of conformity with the agreement specified in paragraphs 5 and 6 above, and clearly and separately accepted the lack of the specific feature of the product.
  7. If the product does not conform to the agreement, the Consumer may demand its repair or replacement. The Seller shall carry out the repair or replacement within a reasonable time from the moment when informed by the Consumer about the lack of conformity with the agreement, and without excessive inconvenience to the Consumer, taking into account the nature of the product and the purpose for which the Consumer acquired it. The costs of repair or replacement, including in particular postal, transport, labor, and material costs, shall be borne by the Seller.
  8. The Consumer shall make the product subject to repair or replacement and make it available to the Seller. The Entrepreneur collects the goods from the consumer at their expense. The consumer is not required to pay for ordinary use of the goods that have subsequently been replaced.
  9. If the product is non-conforming with the agreement, the Consumer may submit a statement of price reduction or withdrawal from the contract when:
    1. the seller refused to bring the product into conformity with the agreement in accordance with Article 43d(2) of the Consumer Rights Act;
    2. the seller did not bring the product into conformity with the agreement in accordance with Article 43d(4)-(6) of the Consumer Rights Act;
    3. the lack of conformity of the product with the agreement persists, although the seller attempted to bring the product into conformity with the agreement;
    4. the lack of conformity of the product with the agreement is significant enough to justify a price reduction or withdrawal from the contract without prior use of the remedies specified in Article 43d of the Consumer Rights Act;
    5. from the entrepreneur's statement or circumstances, it is clearly evident that they will not bring the goods into conformity with the agreement within a reasonable time or without excessive inconvenience to the consumer.
  10. The reduced price must be in proportion to the price resulting from the contract in which the value of the non-conforming product remains in relation to the value of the product conforming to the agreement.
  11. The Seller refunds to the Consumer the amounts due as a result of the price reduction immediately, no later than within 14 days from the day of receiving the Consumer's statement of price reduction.
  12. In the event of withdrawal from the contract, the Consumer returns the product to the Seller at their expense. The Seller refunds the price to the Consumer immediately, no later than within 14 days from the day of receiving the product or evidence of its return.
  13. The Consumer cannot withdraw from the contract if the lack of conformity of the product with the agreement is insignificant. It is presumed that the lack of conformity of the product with the agreement is significant.
  14. The Seller is liable for the lack of conformity of the product with the agreement existing at the time of its delivery and revealed within two years from that moment, unless the product's shelf life specified by the entrepreneur, their legal predecessors, or persons acting on their behalf is longer.
  15. It is presumed that the lack of conformity of the product with the agreement, which has been revealed before the expiry of two years from the delivery of the product, existed at the time of its delivery unless proven otherwise or such presumption cannot be reconciled with the nature of the product or the character of the lack of conformity of the product with the agreement.
  16. The Seller is obliged to respond to the Consumer's complaint within 14 days from the date of its receipt.
  17. The provisions concerning the Consumer specified in this chapter also apply to contracts concluded from this day onwards to Clients who are natural persons entering into a contract directly related to their business activity, provided that these contracts do not have a professional character for them. To determine whether such a client has consumer rights in specific circumstances, it is necessary to verify whether the contract concluded has a professional character based on the entry of this entrepreneur in the Central Register and Information on Economic Activity of the Republic of Poland.
  18. The Seller complies with the provisions of Chapter 5B of the Consumer Rights Act regarding contracts for the supply of digital content or digital service. The Seller is liable for the lack of conformity with the agreement of digital content or digital service delivered continuously, which occurred or was revealed during the period in which, according to the contract, they were to be delivered. This period cannot be shorter than two years from the delivery of goods with digital elements. It is presumed that the lack of conformity of digital content or digital service with the agreement occurred

X. Out-of-court methods for handling complaints and claims 

  1. The Seller informs about the possibility of using out-of-court methods for handling complaints and claims. Their use is voluntary and can take place only if both parties to the dispute agree to it.
  2. Detailed information regarding the resolution of consumer disputes, including the Consumer's possibility to use out-of-court methods for handling complaints and claims, as well as the rules for accessing these procedures, are available at the offices and on the websites of district (municipal) consumer advocates, provincial inspectorates of Trade Inspection, and at the following internet address:

Out-of-court resolution of consumer conflicts

  1. The Client, who is a Consumer, has the right to the following example options for using out-of-court methods for handling complaints and claims: (1) submitting an application to resolve the dispute to a permanent consumer arbitration court; (2) submitting an application for out-of-court resolution of the dispute to the provincial inspector of Trade Inspection.
  2. Based on Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, we inform that at http://ec.europa.eu/consumers/odr/, there is a platform for online dispute resolution (ODR platform) for disputes between consumers and traders at the EU level. The ODR platform is a website designed to help consumers and traders resolve disputes concerning contractual obligations arising from online sales contracts or service contracts.

XI. Force majeure clause

  1. Neither party shall be liable for non-performance of any of its obligations if such non-performance is caused by an unforeseeable event beyond its control or a force majeure incident, including but not limited to an epidemic, flood, fire, storm, lack of raw materials, transportation strike, partial or complete strike, or blockade. The party affected by such events must promptly notify the other party, no later than 5 working days after the occurrence of the mentioned event.
  2. The parties agree that they will jointly strive best fulfill the obligation during the occurrence of such events.
  3. This clause does not limit consumer rights in any way. During this period if it was revealed during this time.

XII. Personal data protection

  1. The Seller collects and processes personal data provided by Customers by applicable legal regulations and the Privacy Policy.
  2. The Seller employs appropriate technical and organizational measures to ensure the protection of processed personal data.
  3. Additional explanations regarding the protection of personal data are contained in the "Privacy Policy" section available on the Website.

XIII. Final provisions

  1. All rights to the Online Store, including intellectual property rights, rights to the name, internet domain, and website of the Online Store, as well as to forms and logos, belong to the Seller, and their use may only occur in a manner defined and consistent with the Terms and Conditions.
  2. The law applicable to contracts with Customers is Polish law. The United Nations Convention on Contracts for the International Sale of Goods concluded in Vienna on 11 April 1980, does not apply.
  3. The choice of Polish law as applicable does not deprive customers who are consumers of the protection afforded to them by the law applicable in their habitual residence within the EU.
  4. Matters not regulated in these Terms and Conditions are governed by Polish law.
  5. Every Customer will be informed about any changes to these Terms and Conditions through information on the online store's main page, specifying the changes' effective date.. Customers with an Account will additionally be notified of the changes along with their summary sent to the email address provided by them. The effective date of the changes will not be shorter than 14 days from the date of their announcement. In case a Customer with an Account does not accept the new content of the Terms and Conditions, they are obliged to notify the Seller within 14 days from the date of being informed about the change. Notification to the Seller of non-acceptance of the new content of the Terms and Conditions results in the termination of the Agreement.

 

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